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RETURN & EXCHANGE

What are your online returns/exchange policy?
  • You may exchange at our nearest store, attached with the receipt, T&C apply.
  • Only items that are in its original condition; unworn, unwashed and in its original packaging with label still attached can be returned/exchanged. Items that are damaged from wear and tear are not considered to be faulty.
  • Clearance and sales items are non-returnable and non-exchangeable.
  • For returns and exchanges, customers are advised to notify us first at email by quoting the order number and product details for further assist with our Customer Service Team (CST).
  • ALL Delivery fee to return/exchange the product shall be borne by the customer.
  • We do reserve the right not to allow the return of products or exchange of any transactions although the condition above is met. The management reserves the rights to reject any returns / exchanges at our discretion.
Exchange Policy:
  • Exchanges are accepted if returned within 7 days of upon received, can be only exchange 1 time.
  • You can exchange in physical SANTA FOOTWEAR store easily.
  • Only items that are in its original condition; unworn, unwashed and in its original packaging with label still attached can be returned/exchanged. Items that are damaged from wear and tear are not considered to be faulty.
  • Clearance and sales items are non-returnable and non-exchangeable.
  • For exchanges, customers are advised to notify us first at email by quoting the order number and product details for further assist with our CST.
  • Kindly indicate the new size/color/article you would like to exchange with in the exchange form written by our CST.
  • ALL Delivery fee to return/exchange the product shall be borne by the customer.
  • We recommend for you to opt for shipment with tracking details as we will not be responsible for missing returned parcel.
  • The management reserves the rights to reject any returns / exchanges at our discretion.
Return Policy:
  • We do not offer any form of refund.
  • We would recommend exchange another item.
  • Clearance and sales items are non-returnable and non-exchangeable.
  • Customers are advised to notify us first at email by quoting the order number, product details and other information for further discussion with our CST.
  • If the item has ordered and is not available in stock, you will be refunded via e-voucher to redeem on next purchase.
  • We recommend you opt for shipment with tracking details as we will not be responsible for missing returned parcel, walk-ins without appointment will not be entertained at the store.
  • Please take note that delivery fee will be further discuss and decide from our CST.
  • We do reserve the right not to allow the return of products or refund of any transactions. The management reserves the rights to reject any returns at our discretion.
How do I return or exchange an item?
For Exchange:

Scenario 1
You can exchange in physical SANTA FOOTWEAR store easily!

  • Contact us at santafootwear.top@gmail.com by quoting the order number, product details, reason of exchange to our CST. (Recommended)
  • Make sure and check items are in original condition; unworn, unwashed and in its original packaging with label still attached.
  • Get an exchange form written by us. Return the item with original receipt and exchange to different size/color/article (same or above priced item with top up the balance).

 

* Please note that exchanges are within 7 days of upon received and can be only 1 time. Clearance and sales items are non-returnable and non-exchangeable.

Scenario 2

  • Step 1: Make sure your items are in original condition; unworn, unwashed and in its original packaging with label still attached.
  • Step 2: Contact us at santafootwear.top@gmail.com by quoting the order number, product details, reason of exchange, and item to exchange as different size/color/article (same or above priced item with top up the balance) to our CST and get an exchange form provided by our customer service team.
  • Step 3: After customer paid ALL delivery fees/top ups with verification, you may proceed to mail your item back to the address we provide.
  • Step 4: After received item with valid quality check, exchange item will deliver out and provide tracking number to customer.

 

* Please note that exchanges are within 7 days of upon received and can be only 1 time. Clearance and sales items are non-returnable and non-exchangeable. Delivery fee to return the product shall be borne by the customer. We recommend for you to opt for shipment with tracking details as we will not be responsible for missing returned parcel.

For Return:

We do not offer any form of refund.
We would highly recommend you go for exchange.

  • Step 1: Make sure your items are in original condition; unworn, unwashed and in its original packaging with label still attached.
  • Step 2: Contact us at santafootwear.top@gmail.com by quoting the order number, product details, reason of exchange to our CST and get a exchange form written by us.
  • Step 3: After verification, you may proceed to mail your item back to the address we provide or make an appointment to return goods in any physical store:

 

* Please note that exchanges are within 7 days of upon received and can be only 1 time. Clearance and sales items are non-returnable and non-exchangeable. We recommend you use one who can give you a Certificate of Posting as, until the parcel reaches us, it is your responsibility. Please take note that walk-ins without appointment will not be entertained at the return store.

Can I return an item purchased in the sale?

  • Clearance and item on sales are non-returnable and non-exchangeable.

Will I receive a full refund?

  • We do not offer any form of refund.
  • Please do not hesitate to contact our CST for help.

Which items are non-returnable?

  • Clearance and item on sales are non-returnable and non-exchangeable.
  • Items that are damaged due to wear and tear, misuse, abuse, negligence, altered and/or soiled.
  • The management reserves the rights to reject any returns / exchanges at our discretion.

How do I exchange something I bought in-store?

  • We provide product exchange within 7 days of upon received and can be only 1 time.
  • You must return the product in its original condition (items that are unworn, unaltered, unwashed and in sellable condition) together with the original receipt.
  • Products on sale are not eligible for exchanges.
  • We reserve the right to vary these policies at any time without prior notice.

Can I request for a refund for item bought in-store?

  • We do not offer any form of refund. However, exchange your products within 7 days of purchase.
  • To be eligible for an exchange, your item must be in the same condition that you received it. Any accompanying tags must be intact and in original packaging.
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