SHIPPING & TRACKING INFO
Can I amend my delivery address once the order has been placed?
- We do not encourage any amendments of details once order is placed as it may cause unwanted delays. However, depending on the status of your order, we may be able to amend your shipping details and may have extra charges for courier side. Once your order has been shipped, we are unable to make any amendments to the address.
- Once your order has been confirmed we are unable to change your delivery address due to security reasons. We advise that you make sure all details are correct before processing your order.
Can I Pay extra for express delivery?
- For now, express delivery are only for Klang Valley area.
- We provide Standard delivery for all orders for West Malaysia which usually takes within 3-5 working days. East Malaysia may take up to 7-14 working days.
How will I know the delivery times and charges?
- For orders across Malaysia, we are pleased to offer complimentary Standard Shipping for purchases of minimum RM300.
- We aim for you to have your order dispatched within 3-5 working days for West Malaysia, 7-14 working days for East Malaysia.
- We recommend for you to opt for shipment with tracking details to track on parcels.
- Delivered time estimated 3-14 days within Malaysia; International may differ depending on destination country.
- Shipping fee for International shipment will be calculated upon check-out and may differ depending on destination country and number of parcels.
How can I track the delivery of my order?
- As soon as your order is dispatched, we will send you a confirmation email along with your unique tracking number. You may use this number to track your order with us.
What should I do if I receive an incorrect or faulty item?
- We are sorry to hear if you have received an incorrect item, or if you believe your item has been delivered faulty. Should this be the case, you should contact our CST at santafootwear.top@gmail.com with the following information:
– Proof of purchase/order number
– A short description of the issue -Supporting images
*Returned items will be thoroughly inspected by our quality control experts to assess if the item is faulty or fair wear and tear. We may be able to repair your item – though we are not able to guarantee it. In the rare event that your item is faulty due to design or defect, we will proceed to replace the item. Replacements will be subjected to availability and our CST will be in touch with you on the next steps.